Macasino uses the decimal odds format, which is the easiest to understand in Bangladesh. There's just one rule to keep in mind:
Winnings = Stake × Odds
Example: You place a ৳100 bet, and the odds are 1.85. If you win, you get ৳100 × 1.85 = ৳185 (profit ৳85).
Another example: Odds 3.00 means a winning ৳100 bet pays out a total of ৳300.
Higher odds mean a lower chance of winning — but a bigger reward if you do. On Macasino's live markets, odds can change before a match kicks off. The odds shown on screen at the time you confirm your bet are final.
For security, Macasino requires a consecutive 5 incorrect password attempts will temporarily lock your account. This protects your account from unauthorized access.
Steps to resolve:
- On the login page "Forgot Password?" Click the link.
- Enter your registered mobile number or email.
- An OTP will be sent to your number — use it to verify your identity.
- Set a new password and log in as usual.
The entire process typically takes Under 5 minutes may take some time. If you run into any issues, email support@macasino.app or reach out via live chat.
All your Macasino transactions and betting history are saved in your dashboard. To view them:
Betting Records: Log in → Dashboard → "Betting History" or the "Bet History" tab. Here you can see the date, game name, stake amount, outcome, and a full record of wins and losses.
Transaction History: Dashboard → "Transaction History" or "Transaction History" — here you'll find a complete list of all deposits, withdrawals, and bonus credits.
History Date, game type & amount can be filtered by. Last 365-day You can view your complete records and download statements for specific periods in PDF or CSV format.
Joining the daily check-in and Free Spin Events on Macasino is simple:
Daily Check-In: Log in once a day and tap the "Daily Reward" box on your dashboard. Check in for 7 consecutive days to earn bonus rewards — if you miss a day, the streak resets to day 1.
Free Spin Event: Click the banner on the Bonus page or home screen. Navigate to the relevant slots game and you'll see a "Use Free Spins" button. Free spins generally expire within 72 hours — they expire at the end of the validity period, so make sure to use them in time.
To get updates on active events, App Notifications Keep it active.
A wagering (or rollover) requirement means you must place bets totalling a specified multiple of the bonus amount before you can withdraw it.
Let's walk through an example:
Say you deposit ৳1,000 and receive a ৳1,000 bonus. If the wagering requirement on the bonus is 20x, then:
৳1,000 × 20 = ৳20,000 wagered must be wagered (as a combined total across any games)
Important:
- Wagering requirements vary by bonus — always read the terms before claiming.
- Not all games contribute equally toward wagering requirements (slots: 100%, live tables: 10–20%).
- Your current wagering progress is visible under the "Bonus" section of your dashboard.
Mobile Pay, Nagad, and Rocket deposits at Macasino typically 1 to 5 minutes is added to your balance. However, delays can occur in some cases:
Common reasons for delays:
- Temporary high load on the mobile banking server
- Network issues during transactions
- Entering an incorrect payment reference number
What to do:
- 15 minutes Please wait and refresh the page.
- Keep the transaction SMS or receipt number from your Mobile Pay/Nagad app handy.
- If it still hasn't arrived, contact us via live chat or at support@macasino.app Transaction ID & amount and get in touch with us.
When a payment fails, your funds are usually returned within within 24 hours your funds are returned. For a faster resolution, send a transaction screenshot to support.
Using responsible gaming tools at Macasino is simple. Just log in to the app or website and Profile → Security Settings Go to
Setting a Deposit Limit:
- Set daily, weekly, or monthly limits separately.
- Limit reductions take effect immediately.
- To increase your limit, 72 hours you will need to wait (for security reasons).
Cooling-Off (Temporary Break):
- Pause your account for a set period — anywhere from 24 hours to 6 months.
- You won't be able to log in or make deposits during this time, but your balance remains safe.
Permanent Self-Exclusion: To self-exclude completely, contact Support. Once activated, this cannot be reversed.
For more details Responsible Gaming Visit the page.