What you share with Macasino is a trust we take seriously. This page clearly explains what information we collect, why we collect it, and how we keep it safe — all in plain language, without the legal jargon.
Six core principles are always in effect to protect your privacy at Macasino
Every transaction and piece of personal information is protected with 256-bit SSL encryption — unreadable to anyone in transit.
Macasino never sells your data to advertisers or third parties. Your data is used solely to provide you with our services.
Data is stored in internationally certified data centers with 24/7 security monitoring.
We only collect what is strictly necessary. Asking for unnecessary information goes against our policy.
You can update or correct your information at any time from your account settings. There's no need to keep inaccurate details on file.
If unusual activity or a potential security risk is detected, you will be notified immediately via email and app notification.
Macasino only collects information that is genuinely necessary to provide our services. We never ask for unnecessary or excessive data.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, NID | Registration & KYC |
| Contact Information | Mobile number, email | Registration |
| Financial Information | Payment methods, transaction history | Deposit/Withdraw |
| Technical Information | IP, Device, Browser | Every session |
| Gaming Data | Bet history, favorite games | During Use |
Sensitive financial details such as full card numbers or bank PINs are never stored. Only the minimum reference information required is shared with our payment processor.
Macasino uses your data only for specific, legitimate purposes. Your information is never processed for vague or unrelated reasons.
Macasino never sells your data to advertising services. Personalization is strictly limited to Macasino's own platform.
Macasino does not sell or arbitrarily share your information with third parties. In certain cases, limited data may be shared with trusted partners solely to deliver our services:
Your data is never shared with any ad network, data broker, or marketing company — not ever.
Macasino uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience on future visits.
On the mobile app, device tokens are used instead of cookies. Analytics tracking can be turned off from the app settings.
Macasino does not retain data longer than necessary. A separate retention period is defined for each type of information:
Once the defined retention period expires, data is securely deleted or fully anonymized.
Macasino is committed to giving you full control over your data. Under international privacy laws, you have the following rights:
You can request to view any personal information we hold about you.
You may request the correction of inaccurate or outdated information.
You may request that your data be deleted under certain circumstances.
You may request an export of your data in a structured format.
You may object to the processing of your data for specific reasons.
You may request that data processing be restricted while an investigation is ongoing.
To exercise your rights, email us at support@macasino.app. We typically respond within 30 days.
Macasino strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.
Date of birth is verified at registration, and additional identity verification is carried out in suspicious cases. If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be deleted.
If parents suspect their child is using Macasino, please contact support@macasino.app immediately. We will act promptly.
Macasino may update this Privacy Policy as needed. How you are notified will vary depending on the nature of the change:
The updated policy takes effect 14 days after publication. Continued use of the platform after that date constitutes acceptance of the new policy.
For any privacy-related questions, complaints, or requests to exercise your rights, please contact our Data Protection Officer:
Privacy@macasino.app (Privacy) | support@macasino.app (General)
Available 24/7 on the app and website — support is also available in Bengali.
Privacy-related requests are responded to within 30 business days.
For All Stored Data
Latest Data Transmission Protocols
Independent Third-Party Audit
Round-the-clock system monitoring
What users want to know more about
Over 50,000 members across Bangladesh trust Macasino every day. We are committed to keeping your information safe and secure.